Meet our Team

Ilya  Pinassi
Ilya Pinassi
VP of Operations

I’ve been a mason’s apprentice, high school teacher and even held a corporate position Toyota Motors Sales USA. I joined my family’s business in 2004 and feel honoured to be a part of the lives of the families I work with every day and the clients I serve. My favorite part of my career is making the purchase or servicing of someone’s vehicle easy and more enjoyable. I live in Hamilton with my wife and son who love joining me at TiCats games or for Artcrawl. I occasionally find the time to play some basketball, although this is getting more difficult as I am active in the community through personal outreach and the corporate work we do. I believe in supporting the community which supports us. Thank you Hamilton.I’ve been a mason’s apprentice, high school teacher and even held a corporate position Toyota Motors Sales USA. I joined my family’s business in 2004 and feel honoured to be a part of the lives of the families I work with every day and the clients I serve. My favorite part of my career is making the purchase or servicing of someone’s vehicl...Read MoreRead Less

Alan  Balinsky
Alan Balinsky
General Manager

Chris  Lovett
Chris Lovett
Fixed Operations Manager

I've worked in the automotive industry for over 20 years holding all positions of fixed operations including parts, service and body shop management. During this time I was fortunate enough to take a two year leave of absence to pursue my Olympic dream. During this time I lived in Calgary with the Canadian Men's Water Polo team. I was honoured and proud to represent Hamilton and my country in the 1998 world championships, the 1999 Pan Am Games; in which we won a Bronze medal as well as two Olympic qualification tournaments. I was a member of the 2007 Canadian Men's National Championship team as a representative of the Hamilton Aquatic Water Polo Club. After retiring from amateur sport, I wanted to give back to my city and community and was the assistant coach at McMaster University from 2001 - 2006. I reside in Hamilton with my family and four amazing children. look forward to golf and travel in the future and life changing memories with my amazing wife.I've worked in the automotive industry for over 20 years holding all positions of fixed operations including parts, service and body shop management. During this time I was fortunate enough to take a two year leave of absence to pursue my Olympic dream. During this time I lived in Calgary with the Canadian Men's Water Polo team. I was honoured and ...Read MoreRead Less

Tony  Palumbo
Tony Palumbo
Director of Business Development

My career in automotive sales began in 1978 when I was just 20 years old. I am proud to say that I have served the Hamilton community exclusively and that the majority of this time has been spent with the Parkway Motors Group. I have served in a range of roles, from Salesperson to General Manager, and now as the Director of Business Development. I was fortunate enough to study at the world class NADA Dealer Academy in the US and complete their General Dealership Management program. It strikes me in my time here that while technology has changed the way we do business today, people skills are still the key to continued success. After all these years, my favourite part of the job is still helping clients make the right vehicle purchase. I reside in Caledonia with my wife and daughter and have recently taken up golf (it seems to be safer than racing go karts!)My career in automotive sales began in 1978 when I was just 20 years old. I am proud to say that I have served the Hamilton community exclusively and that the majority of this time has been spent with the Parkway Motors Group. I have served in a range of roles, from Salesperson to General Manager, and now as the Director of Business Development. I ...Read MoreRead Less

Gordon  Tyrrell
Gordon Tyrrell
New Car Sales Manager

In 2009, I moved from Ireland to Canada, having married my Canadian wife from Grimsby (her mom is Irish though, so it's okay). We have since had a little girl (so she's 75% Irish). During my first year here, I was without a work permit. I took this time to fulfill a dream and obtained my private pilot's license. When I have the time, I still enjoy flying around the Niagara region. I've had an interesting career life. While in Ireland, I spent 16 years in the software sector working in all capacities; including starting a small internet solutions company. Later, I started a company called Celtic Flame and introduced domestic heating systems which use wood pellets into Ireland's growing renewable energy sector. During this time, I was familiar with the Toyota brand as my father's company was Toyota's biggest fleet customer. Life in Canada has treated me well. Driving with the shifter on the right hand side is far more difficult to get used to than you'd think when driving standard. I'm still working on parallel parking. But I have now been in the automotive business for over 5 years, and with the Red Hill Toyota family for four years. I have served as a Product Advisor, Assistant Sales Manager and I am now the New Vehicle Sales Manager. It has been a pleasure, Hamilton. In 2009, I moved from Ireland to Canada, having married my Canadian wife from Grimsby (her mom is Irish though, so it's okay). We have since had a little girl (so she's 75% Irish). During my first year here, I was without a work permit. I took this time to fulfill a dream and obtained my private pilot's license. When I have the time, I still enjoy ...Read MoreRead Less

Jon  Kirk
Jon Kirk
Used Car Manager

Shauna  Smith
Shauna Smith
Retention Manager

I’m proud to have joined the Red Hill Toyota team as the Used Vehicle Manager. My background is in both new and used car management, but I love focusing my efforts on getting the right vehicles at the right price for our clients. We take great pride in how we recondition our used vehicles and I think it sets us apart from other dealerships and used car lots. We sell all makes and models of vehicles and it’s my job to make sure the prices we offer make it easy for you to buy your next used car. Business has been so good that I can’t get enough used vehicles to sell. So, please remember that we’ll buy your car even if you don’t buy ours. I look forward to meeting you soon.I’m proud to have joined the Red Hill Toyota team as the Used Vehicle Manager. My background is in both new and used car management, but I love focusing my efforts on getting the right vehicles at the right price for our clients. We take great pride in how we recondition our used vehicles and I think it sets us apart from other dealerships and us...Read MoreRead Less

Debbie   Turgeon
Debbie Turgeon
Financial Services Manager

Having come from the "great white north", I've had many wonderful experiences in the working world since the age of 14. I have comfortably settled into the Automotive Financial Services industry for over 10 years and have enjoyed many amazing journeys along the way. I reside in Hamilton with my amazing husband and four talented children. I look forward to a bright future filled with golf, travel and building many more precious memories.Having come from the "great white north", I've had many wonderful experiences in the working world since the age of 14. I have comfortably settled into the Automotive Financial Services industry for over 10 years and have enjoyed many amazing journeys along the way. I reside in Hamilton with my amazing husband and four talented children. I look for...Read MoreRead Less

Amber   Mitchell
Amber Mitchell
Financial Services Manager

  • No contact details at this time
Kaley   Wickman
Kaley Wickman
Fleet Manager

I have worked in many different aspects of the automotive industry for the past 15 years. After the completion of my Operations Management degree overseas, I joined the Parkway Motors team and have enjoyed working in our Leasing Department, Financial Services Department and most recently, the Fleet Department. I take pride in my work, the people I get to work with and the clients that I serve. In my down time, I enjoy spending time skiiing, swimming and staying active with my husband and 3 children.I have worked in many different aspects of the automotive industry for the past 15 years. After the completion of my Operations Management degree overseas, I joined the Parkway Motors team and have enjoyed working in our Leasing Department, Financial Services Department and most recently, the Fleet Department. I take pride in my work, the people I ...Read MoreRead Less

Don  Desaulniers
Don Desaulniers
Chief Financial Officer

  • No contact details at this time
Natasha   Veinotte
Natasha Veinotte
Digital Sales Manager

I have been a dedicated member of the Parkway Motors Hamilton team since early 2014. Born and raised in Hamilton, I am proud to call this city my home. I started at Red Hill Toyota as a receptionist and have moved to the position of Greeter and On-Line Sales Assistant. What I enjoy most about my job is being able to assist our guests in making a stress-free vehicle purchase. In my spare time, I enjoy playing baseball or hockey, watching hockey games (go Habs go!) or relaxing with my husband and our feline friend Henry!I have been a dedicated member of the Parkway Motors Hamilton team since early 2014. Born and raised in Hamilton, I am proud to call this city my home. I started at Red Hill Toyota as a receptionist and have moved to the position of Greeter and On-Line Sales Assistant. What I enjoy most about my job is being able to assist our guests in making a st...Read MoreRead Less

Emily   Berry
Emily Berry
Product Advisor

  • No contact details at this time
Dave   Bhogal
Dave Bhogal
Product Advisor

I am a recent addition to the Red Hill Toyota team and already, I love working with this dynamic team. Hamilton is a diverse city and I enjoy getting to know my clients. When I'm not at work, I love watching baseball and hockey. There is nothing I enjoy more than watching the Blue Jays in action with my friends and family.

Darcy   Gerrior
Darcy Gerrior
Product Advisor

My automotive career began in my native land of Nova Scotia; where as a teenager I pumped gas and apprenticed as a mechanic. Almost 30 years ago, I moved to Ontario and was hired as a manager at Wynns Classic Automotive Detailing and Rustproofing Centre. My interest and ambition lead me to creating a new automotive brand, called Perma Shield. I married my wife in 2007 and we moved to Binbrook, where I found myself with the opportunity to work for a family owned and operated company - Red Hill Toyota. Today, I am a dedicated Senior Product Advisor and Leasing Professional at RHT, where I have been the recipient of the HBADA Award runner up for the past 7 years. My passion for customer service and extensive knowledge of not only Toyota products, but also comparable brands is how I am best able to serve my customers in their car buying decisions. My goal as a sales professional is that every customer is presented with options and knowledge to make an informed decision to fit their unique needs. Give me a call today! My automotive career began in my native land of Nova Scotia; where as a teenager I pumped gas and apprenticed as a mechanic. Almost 30 years ago, I moved to Ontario and was hired as a manager at Wynns Classic Automotive Detailing and Rustproofing Centre. My interest and ambition lead me to creating a new automotive brand, called Perma Shield. I mar...Read MoreRead Less

Eunice   Gallo
Eunice Gallo
Product Advisor

I have been a proud member of the Red Hill Toyota family for seven years now. I can honestly tell you that I love the Toyota product and the people I have the pleasure of meeting and working with along the way. My personal sales approach is to treat you in a manner that I would like to be treated. My promise to you is that I will present you with all the necessary information so that you can make an informed decision on your next car purchase. I have been a proud member of the Red Hill Toyota family for seven years now. I can honestly tell you that I love the Toyota product and the people I have the pleasure of meeting and working with along the way. My personal sales approach is to treat you in a manner that I would like to be treated. My promise to you is that I will present you with a...Read MoreRead Less

Rick   Neufeld
Rick Neufeld
Product Advisor

I've been with the team here at Red Hill Toyota Scion since 2013. Interestingly, I started here as a Service Advisor. Having been on the service side of the automotive industry for 15 years, I have a wealth of knowledge and was looking for a new challenge. The team here was immediately supportive of my interest and I made my move to the showroom floor. I've had a great start so far, which I attribute to the fact that I am selling vehicles that I believe in, based on my experience servicing them. I am grateful for the support of the team here at RHT and our fearless leader, Ilya and I look forward to continued growth and getting to know our clients. I've been with the team here at Red Hill Toyota Scion since 2013. Interestingly, I started here as a Service Advisor. Having been on the service side of the automotive industry for 15 years, I have a wealth of knowledge and was looking for a new challenge. The team here was immediately supportive of my interest and I made my move to the showroom fl...Read MoreRead Less

Marco   Perrelli
Marco Perrelli
Product Advisor

I have been in sales for most of my life, beginning with the Hamilton Farmers Market when I was just 12 years old. By 16, I was selling door-to-door vacuum systems and I found myself in retail sales by the time I was 18. In 1997, I found myself at Parkway Toyota. It's been an incredible nineteen year adventure. I am proud to have returning clients and I am always thrilled to see them come back for their next vehicle. I live in Grimsby with my amazing wife and our son Joshua Jaxson. We love to travel and check new places off our bucket list.I have been in sales for most of my life, beginning with the Hamilton Farmers Market when I was just 12 years old. By 16, I was selling door-to-door vacuum systems and I found myself in retail sales by the time I was 18. In 1997, I found myself at Parkway Toyota. It's been an incredible nineteen year adventure. I am proud to have returning clients ...Read MoreRead Less

Daniel   Petrie
Daniel Petrie
Product Advisor

  • No contact details at this time
Heather   Potter
Heather Potter
Service Consultant/Asst. Service Manager

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John   Brooks
John Brooks
Service Consultant

Like many techs, I began my life in the automotive industry as an apprentice. I have worked as a master technician for 18 years, serving most of those years at a GM dealership before advancing to Toyota. On top of being a Toyota Pro-Technician, I have earned my Hybrid Certification. As a Service Advisor, this experience allows me to have meaningful conversations with our clients and set them at ease with their service needs. I was born and raised in East Hamilton and the move to RHT has given me the opportunity to see old friends and make new friends in the community I grew up in. Outside of work, I enjoy Hamilton life with my two boys. Watching them play hockey on the same rink I learned on was exciting, and as a result I volunteered as a hockey coach for many years. Like many techs, I began my life in the automotive industry as an apprentice. I have worked as a master technician for 18 years, serving most of those years at a GM dealership before advancing to Toyota. On top of being a Toyota Pro-Technician, I have earned my Hybrid Certification. As a Service Advisor, this experience allows me to have meaningful...Read MoreRead Less

Cori   Smith
Cori Smith
Service Consultant

Customer Service has been the focus of my career for almost 30 years. I have spent time as a secretary, a financial administrator and a college counsellor. But none of those come close to my 15 years in the automotive world. My approach to my role as a Service Advisor is to give the best customer service possible, and always with a positive attitude. I make it a priority to stay up to date with new courses and learning opportunities. I am proud to be a part of this Toyota family. Customer Service has been the focus of my career for almost 30 years. I have spent time as a secretary, a financial administrator and a college counsellor. But none of those come close to my 15 years in the automotive world. My approach to my role as a Service Advisor is to give the best customer service possible, and always with a positive attitud...Read MoreRead Less

Brandon   Baxter
Brandon Baxter
Pro Technician

  • No contact details at this time
Andrew   Garrett
Andrew Garrett
Shop Foreman & Master/Hybrid Technician

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Robert   Rahija
Robert Rahija
Pro/Hybrid Technician

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Joe   Faddies
Joe Faddies
Pro Technician

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Mike   Kneblewski
Mike Kneblewski
Pro Technician

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Steve   Lamain
Steve Lamain
Technician

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Kris   Nichols
Kris Nichols
Lube Technician

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Steven   Driscoll
Steven Driscoll
Detailer

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Jason   Brooks
Jason Brooks
Car Washer/Valet

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Angelo   Sferrazza
Angelo Sferrazza
Shuttle Driver

I spent 33 happy years as a loyal Stelco employee. After my retirement, I wanted to stay active and engaged in the Hamilton community. I have now been with Red Hill Toyota for four years. I love my job! Everyday, I meet all different types of people in all different lines of work. I like to think that I can brighten a client's day in our conversations to and from their service appointments. After work, I like fishing and hunting and being able to enjoy the outdoors.I spent 33 happy years as a loyal Stelco employee. After my retirement, I wanted to stay active and engaged in the Hamilton community. I have now been with Red Hill Toyota for four years. I love my job! Everyday, I meet all different types of people in all different lines of work. I like to think that I can brighten a client's day in our conversati...Read MoreRead Less

  • No contact details at this time
Steve  O’Rourke
Steve O’Rourke
Assistant Parts Manager

Born and raised in Hamilton, I have been in the automotive industry for over 24 years. The last five years of my career have been spent with the team here at Red Hill Toyota. Outside of work, I enjoy fishing as well as watching Nascar, baseball and football.

Dawn   Wallace
Dawn Wallace
Parts Associate

Like many of my colleagues, I was born and raised in Hamilton. I have been a part of the Parkway Motors Group for 14 years; starting at Upper James Toyota in Reception and transferring to Red Hill Toyota. Here, I have worked in the Service department, and currently I serve in the Parts department.

Luke   Voutour
Luke Voutour
Parts Associate

  • No contact details at this time
Judy   Bury
Judy Bury
Warranty Clerk

32 years ago, I was both nervous and excited as I prepared to return to work following the birth of my two children. Here, I began my automotive career with the Parkway Motors Group as an Assistant Body Shop Manager. Following the closure of the body shop, I moved to the Service Department as a Service Writer, inclusive of warranty and accounting administrative duties. From here, I went on to become the Warranty Administrator, a position which I still hold and take great pride in. It allows me to continue to practice my accounting skills. Throughout my 32 years, I have seen many employees come and go, but I have always been blessed to have been surrounded by so many wonderful co-workers and clients.32 years ago, I was both nervous and excited as I prepared to return to work following the birth of my two children. Here, I began my automotive career with the Parkway Motors Group as an Assistant Body Shop Manager. Following the closure of the body shop, I moved to the Service Department as a Service Writer, inclusive of warranty and accounting a...Read MoreRead Less

Kim   Moreau
Kim Moreau
Office Manager

  • No contact details at this time
Lynne   Duff
Lynne Duff
Business Development Manager

Most of my career has been in customer service, and in 1999, I entered into the Automotive industry. I'm fortunate to have experienced different roles - Service Advisor, Sales Consultant and Manager, both with luxury and domestic brands. When the opportunity arose to work in the Business Development Centre for this well known, family owned business, I was excited to be able to utilize all the knowledge and skills I've gained over the years. I've settled in now, and i quickly realized this group is one big happy family; full of jokesters and camaraderie. I can't imagine a better place to work. During my time off, you can find me shopping with my daughter or cruising the back roads on my Harley.Most of my career has been in customer service, and in 1999, I entered into the Automotive industry. I'm fortunate to have experienced different roles - Service Advisor, Sales Consultant and Manager, both with luxury and domestic brands. When the opportunity arose to work in the Business Development Centre for this well known, family owned business...Read MoreRead Less

Karen   Modny
Karen Modny
Business Development Representative

I come from a long and rewarding work history of Customer Service. Many of these years have been within the Automotive Industry, which is how I found myself at Parkway Motors with the Red Hill Toyota team. I feel fortunate to be able to work with such a great group of people, particularly my BDC team. Everyone is caring and they genuinely enjoy taking the time to get to know our clients and their unique needs. I come from a long and rewarding work history of Customer Service. Many of these years have been within the Automotive Industry, which is how I found myself at Parkway Motors with the Red Hill Toyota team. I feel fortunate to be able to work with such a great group of people, particularly my BDC team. Everyone is caring and they genuinely enjoy ...Read MoreRead Less